SAP Cloud ERP (formerly RISE with SAP) simplifies infrastructure management, but most of your business runs well above the power-ping-and-pipe layer of Cloud ERP Private services agreements. Business-critical SAP workflows often leverage SAP, non-SAP, cloud services, and APIs – and all fall well outside standard Cloud ERP monitoring.
In this session, explore how to create a single point of control for your entire hybrid solution – anywhere it runs. Learn how to bridge the data gap between SAP Cloud ALM and your broader IT operations, ensuring the end of “green light outages.”

Attendees will learn how to:

• Integrate SAP Cloud ALM, SAP for Me and ServiceNow with your on-premises and non-SAP cloud footprints for a single, unified view.

• Monitor integration for critical non-SAP components (SaaS, OS, DB, and middleware) that your Cloud ERP environment depends on to function.

• Use the "Shutterfly" model to validate performance and availability across hybrid boundaries, ensuring seamless handoffs between SAP-managed and customer-managed layers.