Bala Ram is Vice President of SAP Global Customer Success, based in Palo Alto, California, and has been with SAP for over 18 years. He has led product management, go-to-market strategy, and customer adoption across a broad portfolio, including GRC, FSN, Data Intelligence, SAP Datasphere, Integration, and SAP Build. Bala brings deep experience in helping customers drive business outcomes through scalable platforms, modern architectures, and innovation at enterprise scale.